Shipping & Returns
How long will my order take?
Due to COVID-19, we are experiencing delays of up to one week on processing and shipping. We appreciate your ongoing support during this time!
We know waiting for your order can be tough. We print each order as it comes in. With infinite possibilities in our creative world, we are a MADE-TO-ORDER DESIGN STUDIO. With the exception of what is listed in our SHIPS NOW section, our standard shipping times for orders are: 3-5 weeks for RETAIL and 3-6 weeks for WHOLESALE (more or less, depending on the size of the order and the time of the year) for cutting, printing and sewing. All production is done in Gorham, Maine in our studio or by local stitchers. If we have your item in stock it will be shipped 1-4 days after purchase.
How will it arrive?
We send our orders via UPS and USPS. Anything in stock will ship 1-4 days if received the order before 12pm ET. Orders placed during the weekend will ship on Monday unless there is a holiday. Tracking numbers and shipment confirmations will be sent at the end of the business day. If you’re on the east coast packages are usually delivered within 1-3 business days of shipment, and within 5-6 if you’re on the west coast.
What if I need it quick?
We can do it, but let’s discuss first. For rush orders or for lead times on printed to order fabrics and products please email firstname.lastname@example.org
I’m based overseas/not in the continental US. Will you still ship my way?
YES! We ship via TNT unless otherwise requested. Please email email@example.com and we will give you a shipping quote based on your order and location.
What is your return policy?
We believe in creating beautiful products for your home that you will love for years to come. If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org so that we can find a solution. Our customers are important to us, and we want you to fully enjoy your purchase. Send back your item within 14 days of receipt and it can be repaired, replaced, or returned for a full refund. All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are unfortunately not refundable. Please note, however, fabric and custom pillow orders are non-refundable as they are printed and cut specially for you. We suggest ordering swatches to avoid any confusion.
Also, due to the handmade nature of our products slight variations in color and design are embraced. When ordering multiples we do our best to make sure the pieces match as closely as possible for you
All sale items are final and non-refundable.
SHIP RETURNS TO:
Please include original packaging and receipt. Items not properly packaged or wrapped in plastic will not be excepted.
Erin Flett RETURNS
Erin Flett Studio 2 Main St Gorham, ME 04038.